Pic-A-Pizza
Week 5
Maria Gonzalez
Vivian Montoya
Jeremy Vigil
September 14, 2001
Barrington Shaw
Fortunately, the company we hired for training Computer Consultants Network also provides consulting services for disaster recovery planning, data recovery systems, and insurance fraud. The CCN staff provided consultation and evaluation regarding the integrity of our data backup system and future disaster recovery plans. Using their services helped us to save time, money and the hassle of trying to recreate the information we have spent hours and even years compiling. Since, our previous method of inventory keeping was a cash register receipt and basic book keeping; the CCN had no problem converting the hard copies to the Chrysanth Inventory Manager 2001 software. CCN provided in house trainers and brought us up to speed with our organizations newest software. The training team sat down with us and analyzed how we should use our software. They looked at the types of documents that our company creates, looked at the specific customizations to the software and took into account the experience level of our staff and from there they designed a specific learning plan for our small company. CCN also provides help desk staff to establish a central point of contact for troubleshooting and solving future application problems. The help desk services include phone support, assistance at the end user’s desk, logging and tracking of problems reported to the help desk, administration and management.
Once we have done all the upgrading to our system, we
will give proper training to our employees. Then our turnover to our new
operational system with hands on and practice, it will be simple. With this big
change, sales will increase dramatically and will be on our way to being the
number one pizzeria in our city.
During
cutover time we will shut the business for a weekend which should be enough
time to do the transition. We will shut all of our old system down unplug
everything pack it and take everything out, most likely give it to the
salvation army then we will bring in our new system. We will install new
ports/plugs new wiring and have a whole new setup. Maria, Vivian, and Jeremy
will help Steve do all the installation. Steve our web trainer for the new
system will guide them to do some of the installation. However he will do most
of the important parts like setting our computers, installing the programs and
putting our small network up and running. Once finished setting up the new
system, Steve will continue the training first and mainly with Maria the
cashier. Since all the pressure and heat will be on her she will be our
resident expert so most technical problems will be turned to her. Then Steve will
continue with Vivian and Jeremy they will be taught the basics of our new
system. By the end of the weekend they should be good to go.