OPERATIONAL REQUIREMENTS

The first operational requirement will be training. All employees not only need to be trained on the new system but also basic computer use. None of the current employees have had experience with computers. More training will be done with Maria the cashier because she will be doing most of the order entry. The cook and the delivery driver will have little to do with the new system but they will need to be able to answer customer questions and serve back up to Maria in case she is unavailable. We will need to bring in an outside expert for the training. Sandra, the manager, will bring in her brother in law Steve to do the training. He has several years experience working with computers and is well liked. His fee is $1000.00 for a week’s worth of training, which was the cheapest we could find. This should be sufficient time for training.

Maria, the cashier, will be our resident expert so a great deal of pressure and training will be put on her. Not only will she need to know how to do basic order entry but she will also need to know basic troubleshooting of the equipment. She doesn’t need to become a computer expert. She will however need to be able to fix minor issues and determine if the software or hardware vendor needs to be called for more advanced issues. She will be our front line to customers taking orders and answering questions. This will require confidence in her abilities so customers feel the are getting the right answer.

Vivian, the cook, will need the same training but not as intense. We will have a video monitor placed in the back so she can view the orders as Maria places them. Vivian will make the pizzas. She will place an address and order sticker on the pizza box printed from the printer. Then remove the order from the video monitor via the computer that we will add in the back part of the store. Maria’s computer up front and Vivian’s computer in back will be networked together.

Jeremy, the delivery driver will have even less contact with the computers. He will only need to read the sticker and double check that the pizza is correct. Jeremy will also serve back up to Maria and will answer phone calls and place orders as needed.

The order process will go as follows:

· Order is placed by phone call or via web site.

· Maria enters order. This will appear on Vivian’s video monitor. “Web orders automatically appear on video monitor with out Maria’s intervention.”

· Vivian makes the pizza or pizzas to order.

· Vivian takes printed label and places it on box then removes order from video monitor.

· Jeremy double checks pizza is made correctly then delivers to address on pizza box.

· For lobby customers, Maria directly gives them their pizzas.

PROGRAM REQUIREMENTS

Last week we conducted a staff meeting. The purpose of this meeting was to examine the factors that cause pizza businesses to fail. We determined that 80% of our advertisement is distributed through the local newspaper. We soon discovered that potential customers would rather log on to the Internet to obtain stock quotes, shop, and read the local and world news. There has been a recent decline of sales in the Rocky Mountain News and Denver Post since they decided to merge.

Pic-A-Pizza will need two Pentium IV computers. One computer needed for order entry. The other computer is needed for the cook to view and remove orders. A server for the new database and web traffic. A mailing software to increase capacity for future customers that move into the neighborhood. We will use excel in the Microsoft office Suite. Microsoft SQL Server 2000 will employ the new database software. The total system cost will be $15,800

EQUIPMENT	QUANTITY	COST	TOTAL
Micron P6-XL Computer System	2	$3,500.00	$7,000.00
Server	1	$2,000.00	$2,000.00
Printer w/fax capabilities	1	$400.00	$400.00
SQL SERVER 2000	1	$1,500.00	$1,500.00
Microsoft office	1	$400.00	$400.00
Chrysanth Inventory Manager 2001	1	$500.00	$500.00
TRAINING	1	$1,000.00	$1,000.00
DSL line 3-year contract	1	$3,000.00	$3,000.00
SUB TOTAL			$15,800.00

Although the cost funding is expensive, there is a much bigger return on the investment than just the bottom line. As a co-founder of Pic-A-Pizza, it is my job to put together business plans and recommend computer upgrades and installations.

Many small businesses use computer databases to keep track of inventory, employee data, manufacturers and a current mailing list. Since we have an outdated accounting system, (cash register) which currently does not have the capacity to handle anything besides adding and subtracting. Therefore we will be purchasing this new system for the following reasons:

· Determine what our future sales will be

· Using charts from previous year (s)

· Accounting software for billing purposes

· Taxation problems

· Managing the inventory

· Customer service tracking

· Marketing communication (e-coupons, mailing lists, sale promotions through our website)

· Sale projections

· Employee data/personnel records

STORAGE REQUIREMENTS

Storage requirements are not a major priority at this point. Our business is still small. We are using two computers and one server. Our server has about 20 gigs of storage capacity. We count on two hard drives and maybe another two for secondary storage. Of course investing a little more money for better and greater storage we can have the option of using magnetic disks, optical disks, and magnetic tapes also as part of our secondary storage. The best thing about using these types of storage devices is the speed they provide. Considered to be a fast food restaurant, speed will be a priority. All of our customer data will be saved in to our server and the most useful will be
accessible from our hard drives. With the upgrade to our system we should
not run in to any problems with storage such as crashing our
server. Using programs like Microsoft Access, Lotus Organizer, and
Software Suites and Integrated Packages should be good resources to manage
all of our customer data.

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CIS/319

BUSINESS REQUIREMENTS

Maria Gonzalez

OPERATIONAL REQUIREMENTS

PROGRAM REQUIREMENTS