Pic Your Pizza is experiencing a high volume of phone calls. The pizza orders are getting mixed up. Pizza orders are getting delivered to the wrong address along with the wrong order. We only have two phone lines so our potential customers are hearing a constant busy signal. We find that our cashier is overwhelmed with phone calls and irate hungry customers. We are currently using an old fashioned cash register with a carbon copy of receipts to write down the actual phone order. The only employee communication here is hollering back to the cooks in the background and passing on the carbon copy phone receipts. In the mean time the receipts are getting lost and the wrong information is being passed on to the cooks.
The Solution
We want to upgrade our cash register to a computer system. We want to establish our own web-site as well. The World Wide Web is quickly becoming the most effective way for anyone to advertise their products and services to potential customers globally. The price of this world wide web advertising or internet advertising campaign is less expensive than that of the traditional local advertising campaign. We want our customers to be able to pick and choose the pizza they want. Our new system will provide the following:
· This system will provide inventory control.
· This will increase customer service and accuracy of orders while at the same time decrease all the carbon copy receipts.
· It will increase direct communication to our first line cook.
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It will help address the fastest growing advertising
medium in the pizza business.